HOW TO CONTACT US: The best method of communicating with us regarding DVD orders is by email at support@rawloads.net. This email account is checked daily. Ordering online using our online shopping cart is currently the only way to order our product. Correspondence can also be sent to RL Boy, LLC, 530 East 88th Street, New York, NY 10128.

REFUNDS AND RETURNS: You may request a refund or credit in writing by e-mailing support@rawloads.net. Be sure to include your approval or transaction information (given when your order was approved) and any other pertinent information. Refunds may not appear on your credit card statement until the NEXT billing cycle (this could take 30 days or more). Any returns must be authorized and received before a refund or credit will be issued. We will notify you within 72 hours after receipt of your request. In no event are shipping and handling charges refundable.

All returns must be properly authorized. Damaged or defective videos are allowed for return and will be replaced. Please retain original packaging and all damaged contents. Some shipping carriers may wish to inspect if a claim is made. When the mistake is ours, mis-shipped (wrong) orders are also allowed for return and will be exchanged. You must notify us immediately for damaged, defective or mistaken order fulfillment. We will inform you what you will need to do. All return authorization requests must be written and should be e-mailed to support@rawloads.net. Lost orders will be replaced if we're notified within 15 days of order date. Should an order be refused or unclaimed, the customer will be expected to pay all shipping and handling fees.